TryDirectFlow

Last updated August 4, 2026

Data Deletion Instructions

You can have your TryDirectFlow data deleted at any time. There is no form to fill in and no account to keep alive while you wait.

If you are a TryDirectFlow user

1. Disconnect Instagram. Open the TryDirectFlow bot in Telegram and disconnect your Instagram account. This stops any further data from arriving.

2. Ask for deletion. Send a message to the support address in the footer of this site from the email you use for the service, or send the deletion request in the bot. Include:

  • your Instagram username;
  • your Telegram username or user id;
  • the words “delete my data”.

3. Wait for confirmation. The request is confirmed by reply and completed within 30 days.

You can also revoke TryDirectFlow’s access from Instagram directly, in Settings → Website permissions → Apps and websites. Revoking access stops new data from arriving but does not by itself delete what is already stored — send the deletion request as well.

If you wrote to a business that uses TryDirectFlow

If you sent a message to an Instagram account that uses TryDirectFlow and you want your record removed, write to the support address in the footer with the Instagram username you wrote from and the username of the business you wrote to. Your record is deleted within 30 days.

What is deleted

Everything stored about you or about your account:

  • your Instagram-scoped identifier and username;
  • every stored conversation record — the first and the last message of each session, timestamps, detected language, selected language, source channel and the status set on the lead card;
  • your Telegram identifier, chat identifier and bot settings, including reply templates and language settings;
  • all report data derived from the above.

Deletion is permanent. Reports cannot be restored afterwards, so export your history to .xlsx first if you want to keep it.

What is kept, and why

  • Records required by tax and accounting law — invoices and payment records — are kept for the period the applicable law requires. They contain billing details, not conversation content.
  • Backups are not edited individually. They rotate out and are fully overwritten within 30 days of the deletion, after which no copy remains.

How long it takes

Requests are confirmed within a few working days and completed within 30 days of receipt, as required by the GDPR.

If something is unclear

Write to the support address in the footer. Related pages: the Privacy Policy and the Terms of Service.